Refund policy
Shipping and Delivery
Charmée - Paris delivers to several countries around the world. Available delivery options will be indicated when you place your order.
Delivery Times
Metropolitan France: 2 to 5 business days
Europe: 3 to 7 business days
International: 5 to 12 business days
Delivery times are provided as an indication and may vary depending on peak periods (sales, holidays, etc.).
Delivery Methods and Rates
Delivery costs are automatically calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number allowing you to track the progress of your package in real time.
Delivery Issues
If you experience a delay or problem with your delivery, please contact our customer service at bonjour@charmee.com with your order number.
Shipping
To return your product, you must mail it to the following address: 60 Rue Violet, Paris, 75015, France.
Shipping costs associated with returning your item are your responsibility. They are non-refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it may take to receive your exchanged product may vary.
If you are shipping an item valued at more than €75, we recommend using a trackable shipping service or insuring your shipment. We don't guarantee that we will receive your returned item.
Refunds
You have 14 days to return any item that isn't right for you. After this period, unfortunately, we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
In certain cases, only partial refunds are granted:
* Any item not in its original condition, is damaged, or is missing parts for a reason not due to our error.
* Any item returned more than 14 days after delivery.
Returns
To return your product, you must mail it to the following address: 60 Rue Violet, Paris, 75015, France.
You are responsible for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take to receive your exchanged product may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or insuring your shipment. We don't guarantee that we will receive the returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund is approved or declined.
If approved, your refund will be processed and your credit card or original payment method will be automatically credited within 10 days.
Delayed or Missing Refunds
If you haven't received a refund yet, first double-check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you've done all of this and you still haven't received your refund, contact us at support@charmee.com. Sale or Promotional Items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at support@charmee.com and send your item to: 60 Rue Violet, Paris, 75015, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to them, so they'll find out about your return.
Charmée - Paris delivers to several countries around the world. Available delivery options will be indicated when you place your order.
Delivery Times
Metropolitan France: 2 to 5 business days
Europe: 3 to 7 business days
International: 5 to 12 business days
Delivery times are provided as an indication and may vary depending on peak periods (sales, holidays, etc.).
Delivery Methods and Rates
Delivery costs are automatically calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number allowing you to track the progress of your package in real time.
Delivery Issues
If you experience a delay or problem with your delivery, please contact our customer service at bonjour@charmee.com with your order number.
Shipping
To return your product, you must mail it to the following address: 60 Rue Violet, Paris, 75015, France.
Shipping costs associated with returning your item are your responsibility. They are non-refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it may take to receive your exchanged product may vary.
If you are shipping an item valued at more than €75, we recommend using a trackable shipping service or insuring your shipment. We don't guarantee that we will receive your returned item.
Refunds
You have 14 days to return any item that isn't right for you. After this period, unfortunately, we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
In certain cases, only partial refunds are granted:
* Any item not in its original condition, is damaged, or is missing parts for a reason not due to our error.
* Any item returned more than 14 days after delivery.
Returns
To return your product, you must mail it to the following address: 60 Rue Violet, Paris, 75015, France.
You are responsible for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take to receive your exchanged product may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or insuring your shipment. We don't guarantee that we will receive the returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund is approved or declined.
If approved, your refund will be processed and your credit card or original payment method will be automatically credited within 10 days.
Delayed or Missing Refunds
If you haven't received a refund yet, first double-check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you've done all of this and you still haven't received your refund, contact us at support@charmee.com. Sale or Promotional Items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at support@charmee.com and send your item to: 60 Rue Violet, Paris, 75015, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to them, so they'll find out about your return.